Terms & Conditions

All of our prices are shown in U.S.A dollars (USD).

All the prices shown are excluding VAT (TAXES) if applicable. VAT will be added to the order once the total price is calculated in the shopping cart. Prices will be updated

JULLSURG may, in its sole and absolute discretion, can cancel, reject or accept any offer made by you for any reason (or no reason), including an error in the displayed price, description of item, products listed on the website or any error in the order. JULLSURG displays the correct price of items, however, if there is a price discrepancy with the incorrect price displayed, then JULLSURG reserves the right to charge the correct price or cancel the order.

JULLSURG will not be liable for any delay in performing any of their obligations if such delay is caused by circumstances beyond their reasonable control, including but not limited to natural disasters, failure of services such as electricity supply, bank payment systems or deliveries

We use PAYPAL to receive the amount ,the same has been integrated to our website for offering you secure services. For more information you may visit www.paypal.com

Our logistics company will deliver the order within 15 working days. JULLSURG will comply with this delivery date except in the case of a Force Majeure, which is out of JULLSURG’s control. JULLSURG will take reasonable measures to ensure that there is minimal delay or damages as a result of any Force Majeure including natural disasters, customs issues or Government amendments.

1) Cancellation and Variation

No cancellation, suspension or variation by the Customer of any order submitted to the Company shall be valid unless agreed by the Company in writing. The Company reserves the right to levy a cancellation or amendment charge as a condition of their agreement.

Once the return is complete, your account will be credited or your card will be refunded.

2) The Price and Payment

a. All prices shown in this catalogue exclude VAT.

b. The price to be paid by the Customer shall be the sum[s] shown by the Company’s invoices[s]. This shall be based on the sum quoted to the Customer, but in any event the Company reserves the right to amend the price of goods at any time without notice.

c. . If there is any customs charges or any king of taxes applied by any country custom authority that has to pay by customer only. As every country they have different rules and regulation, which can not interfered.

3) Guarantee

All items are guaranteed according to manufacturer’s warranty. All glass and microsurgery items are specifically excluded from this guarantee.

4) How do I return a product?

Firstly, we're really sorry that you want to return something to us! Our Customer Care team will be happy to help you organize your return. Please send e-mail- customer.service@jullsurgonline.com and they will coordinate with you.

5) I can't find a product on the website!

We try and make the website as searchable as possible, but in some cases the words you're using may be ones you hadn't thought of!

The website is organized in such a manner so you can find the products easily.

If you still cannot find a product please email us @ customer.service@jullsurgonline.com and we'll be happy to help, or use the Ask JULLSURG page to send your enquiry.

6) How can I track my order

Once your order is dispatched from our warehouse, you can track its progress online. ( this page is under contraction )

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